Questions and answers
Questions people ask before the first exchange
Here is what people ask before a first deal: the rate and amounts, USDT networks, ways of getting euros, the order of play. If your question is missing, ask the bot: the answer comes back for your situation.
We don't publish the rate on the site — it changes during the day. The bot gives you the current figure, fee included, before you confirm your request.
01
Rate and amounts
Why the rate is not on the site
The rate moves during the day, and a published figure would be stale before you read it. In the bot it is worked out for your route and amount when you ask, fee included: nothing is added on top. The only separate cost is the blockchain charge for moving USDT, paid to the network, not to us.
What is the smallest amount
From €300 on every route and payout method. We publish no ceiling: large sums are agreed in advance so the payout can be prepared. If it is unusually large for you, say so before the rate is fixed, not on the day.
How long the rate holds
Once you confirm, the rate holds for the deal for a limited time. The window exists so you can move the funds, but it is not endless: the market moves. If it runs out, the bot sends a new quote at the current market; recalculating costs nothing.
02
USDT and networks
Which network to send USDT in
We take the major networks (TRC20/ERC20/BEP20 and others); check the exact one in the bot before sending. The transfer charge depends on the network and how busy it is, so close that question before the deal, not after. Do not send USDT in a network not confirmed in the bot: a blockchain transfer cannot be recalled.
Which cryptocurrencies do you accept
USDT only. Alongside it we work with non-cash rubles, a separate route: rubles into euros.
Can I buy USDT with euros
Yes, the reverse route exists. Ask in the bot about the terms, we do not publish them on the site.
03
Ways of getting euros
How can I get the euros
Three ways: cash in Valencia, a SEPA transfer to your IBAN, or an invoiced settlement if the recipient is a company or autónomo. You pick the method in the request, before the rate is fixed.
Can the euros go to a company account
Yes, there is a separate route for that: settling by invoice. The detail is agreed in the bot around the particular recipient.
04
Timings
How long a SEPA transfer takes
Arrival time depends on the recipient's bank, ask in the bot. We say when the transfer has gone out; after that the money moves by banking rules.
When can I collect cash
The meeting time is agreed in the bot once the rate is fixed. It depends on the amount and the hour you wrote at: cash for large sums is prepared in advance. The courier comes to the place agreed, so send any last-minute change through the bot.
05
Valencia and meetings
Where do you operate
For cash, Valencia and the surrounding area. Transfers to an account and invoiced settlements do not depend on the city and work across Spain. If you are outside the city, tell the bot where the money needs to go: that decides which payout suits.
Do you have an office
There is no walk-in office. A courier brings the cash to the time and place you arrange in the bot.
06
Companies and autónomos
Do you work with autónomos
Yes. The sequence is the same as with companies, only the recipient's details differ. How the route is set up.
Can I exchange regularly
Yes, regular exchanges are the normal story for freelancers and autónomos. No standing schedule or contract is needed: each deal goes through the bot separately, the rate worked out afresh for the current amount. From the second time the chat is shorter, since route and payout method are already chosen.
07
Getting started
What I need for a first deal
Three things: the route, the amount and how you want the euros. If you chose a transfer, keep the IBAN and holder's name to hand. There is no registration, account or form on the site: the request is made in the bot. The order of play, step by step.
What if I am unsure of details
Ask in the bot before you move funds. Checking the network, details or sequence beforehand is normal, and quicker than untangling a transfer that has gone.